Resident Services

Broadway Living Limited (BLL) is a company wholly owned by Ealing Council, established to support the council’s housing ambitions. Broadway Living RP Limited (BLRP) is a subsidiary of BLL and is a Registered Provider, regulated by the Regulator of Social Housing.

Together, we own and manage homes across the borough of Ealing.

We work with Lambert Smith Hampton Residential (LSHR) as our managing agent. If you have any queries about your home, tenancy or rent, please contact LSHR directly via their website: lshresidential.co.uk 

You can also view your rent account by logging into the Engage Tenant Portal. 

Policies

Our policies set out how we deliver services and manage your tenancy. This includes how we deal with repairs, lettings, and complaints. You can view these policies on this page.

Complaints

We are committed to creating a positive complaint handling culture, in line with the Housing Ombudsman’s Complaint Handling Code. We welcome all forms of feedback and see complaints as a valuable source of learning and improvement.

If you want to make a complaint — that is, an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the landlord or anyone acting on our behalf, which affects you or your household — please contact LSHR using the links above.

LSHR manage our complaints process and are best placed to respond in the first instance.

However, we understand that in some cases residents may prefer not to raise a complaint about LSHR directly with them. If so, you can email us at info@broadwayliving.co.uk and we will make sure it is handled appropriately.