Privacy Policy

At Broadway Living, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit and use our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email

Who are we?

Broadway Living is a developer of quality, desirable homes in the London Borough of Ealing.  We also own properties which we rent out, acting as landlord in this instance and sell properties under our brand name but on behalf of the London Borough of Ealing (“Ealing Council”).  We are wholly owned by Ealing Council.  Broadway Living is a company registered in England (no 8961320).  The registered address is 4th Floor, Perceval House, 14-16 Uxbridge Road, W5 2HL.

How do we collect information from you?

Web users

We obtain information about you when you use our website, for example, when you contact us about our projects and services by submitting a contact form or by emailing us directly.

What type of information is collected from you?

Submitting a form/email

The personal information we collect might include your name, email address, phone number, the projects/properties you’re interested in and any additional information you provide in the message box or via email.

How is your information used?


Website users/Persons interested in our properties:

We will use your information to:

  • Send you details of the properties you may be interested in
  • Phone you about properties you may be interested in
  • to carry out our obligations arising from any contracts entered into by you and us (for example if the relationship progresses to a tenancy or purchase of one of our properties – see below under ‘Tenants’);
  • Notify you of changes to our services or policies


Sharing data with Ealing Council

Where we are working on behalf of the Council, we will be required in certain circumstances to share your data with them. For example, we will pass relevant details to the Council for the purpose of the Council administering Council tax. We recommend that you read the Council’s own Privacy Notices to ensure that you are familiar with how they will be processing your data.

Third Party Service Providers working on our behalf:

We may pass/allow access to your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services on our behalf (for example to send you the requested mailings; to deliver property management services to you; to provide sales and marketing services for our properties and projects). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties beyond our contractual relationships used to deliver our core services for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

External data storage sites – We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Third Party Product or Service Providers we work in association with: We work closely with Ealing Council and partners that provide specialist sales and marketing services for our properties and projects. When you enquire about one of our projects, we may share your information with the relevant third party provider.  That partner will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party partners may share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, of data subjects. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Legal basis for processing your data


Consent: By submitting a request for information on our website or emailing us for information about our properties or projects, you have consented for us to process your data for this purpose. If you have requested information from us about any of our properties or projects, you have a choice about whether or not you wish to continue to receive information from us. If you no longer wish to receive direct marketing communications from us or our partners about our projects and properties, then please follow the instructions to unsubscribe on our communications or contact us directly at


Processing is necessary for the performance of a contract: We are legally entitled to process your data as we have a contract (tenancy) with you (as a tenant) and we need to process your personal data to comply with our obligations under that contract.

How you can access and update your information

The accuracy of your information is important to us.  If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: 4th floor, Perceval House, 14-16 Uxbridge Road, W5 2HL.

You have the right to ask for a copy of the information Broadway Living holds about you and you can do so by using the contact details above.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems from loss, misuse, unauthorised access, disclosure, alteration and destruction except for in accordance with this Privacy Policy and the law (GDPR). Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, the Broadway Living website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Your privacy responsibilities

18 or Under

We are concerned to protect the privacy of children aged 18 or under. If you are aged between 13 and 18‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

You must be at least 13 years old to use Broadway Living’s Web site(s) and service(s).  Broadway Living does not knowingly collect information from children under 13.  (See the UK children’s Online Privacy Protection Act.)

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services (for example the tenants login area, or send/receive email to/from us) while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review and you are encouraged to check it regularly when using out website. This Policy was last updated in May 2018.

Questions or comments?

If you have questions or comments about Broadway Living‘s privacy policy, send email or contact us via any of the ways described in the Contact Us page at

Thank you for choosing Broadway Living